Our commitment
At Thanh Cong Mobile, our commitment is simple: To provide all of our customers with quality products and services, and to be there when you need us most. We will:
- Honor our customer’s needs in a caring, responsive and respectful manner.
- Work with you in a spirit of trust.
- Provide prompt, courteous, and thorough one year after-sales service to our customers.
- Provide fair and expedient response to claims and settlements.
- Pay back if our products are ‘fake Chinese products’.
- Change new cell phones within 3 days if hard ware defects stem from Manufacturer
- Our products are genuine with clear origins, IMEI.
- Provide the lowest prices including VAT and with invoice.
- Change new mobile phones for customers within 24 hours if defects stem from Distributor.
- Continue to be a company of integrity and high standards and apply that mindset to everything we do.
- Above all else, we will remain committed to our values and respectful of yours.